Customer Success Manager
Full-time
New York
Salary range: $100-170k + equity
About us
Founded in May 2023, Flint is an AI platform built for schools. To learn more, you can check out our website at https://www.flintk12.com/.
We’ve spent the last 2 years partnering with 200+ top schools located in the United States and abroad. We’ve doubled revenue in the last 5 months, and are looking to both improve and maintain our customer relationships as we grow.
Job description
Today, Flint is the AI platform of choice for many schools across the world. You’ll help ensure that schools using Flint are successful with the product, engaged in our community, and renewing year over year.
You’ll own 100+ customer relationships (individual private and/or international schools), and will be expected to:
Personally check in with every customer at least once every 2 months to ensure satisfaction and renewal.
Drive adoption of features that will improve usage and customer satisfaction of Flint.
Measure and improve renewal, achieving a minimum of 110% NRR.
Own our Intercom implementation — this includes maintaining and updating the Flint help center and managing all inbound customer tickets.
This is an incredibly impactful yet challenging role. You’ll be working directly with our co-founder and CEO (Sohan) as well as with our Head of Customer Success (Jacob).
Qualifications
Be able to execute on everything on the above job description. This will involve executing on and improving our process for renewals, forging strong relationships with customers, writing many emails, getting on many calls, and responding to many support tickets. Context switching doesn’t bother you — you’re able to stay on top of many things at once.
Past experience in customer success or account management, preferably at a fast-growing startup.
Past experience in EdTech and/or as an educator is preferred but not required.
No academic qualifications required.
What we offer
Competitive salary
Generous equity
Health, dental, and vision insurance
How to apply
Apply via Dover: https://app.dover.com/apply/Flint%20Inc./60646d72-18df-478f-ae51-a07b79ad22c6/?rs=76643084
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