Head of Customer Success

About us

Founded in May 2023, Flint is an AI platform built for schools. To learn more, you can check out our website at https://www.flintk12.com/.

We’ve spent the last 1 1/2 years partnering with 150+ top schools located in the United States and abroad. Now, we’re looking to strengthen and scale our customer relationships as we grow aggressively.

Job description

Today, Flint is the AI platform of choice for many schools across the world. You’ll help ensure that schools using Flint are successful with the product, engaged in our community, and renewing year over year.

You’ll own all customer relationships, and will be expected to:

• Personally check in with every customer at least once every 2 months to ensure satisfaction and renewal.

• Drive adoption of features that will improve usage and customer satisfaction of Flint.

• Measure and improve renewal, achieving a minimum of 110% NRR.

• Own our Intercom implementation — this includes maintaining and updating the Flint help center and managing all inbound customer tickets.

This is an incredibly impactful yet challenging role.

Qualifications

• Be able to execute on everything in the above job description. This will involve building out and maintaining a process for renewals, forging strong relationships with customers, writing many emails, getting on many calls, and responding to many support tickets. Context switching doesn’t bother you — you’re able to stay on top of many things at once.

• Past experience in customer success (or related roles) will be heavily weighted, but is not required.

• No academic qualifications or minimum number of years of experience required.

What we offer

• Competitive salary

• Generous equity

• Health, dental, and vision insurance

• Home office stipend

How to apply

Email Sohan (sohan@flintk12.com) with the following:

1. Short (max 1 paragraph) description of a previous role you held where you worked directly with customers, and why that experience is relevant to this role.

2. Short (max 1 paragraph) description of your most impressive feat in working with customers — please be as specific as possible about what you did.

3. Answer the following prompt (max 2 sentences): Based on your understanding of Flint, what do you think is the biggest factor that drives renewals, and how would you track it?

To be considered, start the subject line with the following text: CSM-APP

Please attach a resume to the email. We are currently not accepting internship applications.